Frequently Asked Questions
Quick answers about orders, UAE delivery, returns and product care.
Orders & payment
Are your prices inclusive of VAT?
Yes. Prices displayed on our website include UAE VAT where applicable.
Which payment methods do you accept?
We accept Visa, Mastercard and Maestro credit and debit cards through Shopify Payments. Apple Pay, Google Pay and Shop Pay are also available on supported devices and browsers. All payments are processed securely.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will try to help, but an order cannot normally be changed or cancelled once it has been prepared or dispatched.
How do I know whether my order was successful?
After your order is placed, you will receive an order confirmation at the email address or mobile number provided during checkout. Please check your spam or junk folder if you do not see it.
Can I use more than one discount code?
Unless otherwise stated in the promotion terms, only one discount code may be used per order.
Delivery
Where do you deliver?
We currently deliver across the United Arab Emirates.
How much does delivery cost?
Delivery costs AED 20 for orders below AED 99. UAE delivery is free when the order value is AED 99 or more after discounts.
How long does delivery take?
Orders are normally prepared within 1–2 business days. Delivery usually takes another 1–3 business days after dispatch. Remote locations may require additional time.
Can I track my order?
Yes. Tracking information will be sent to you once your order has been dispatched.
Why has my delivery been delayed?
Delays may occasionally occur during public holidays, promotional periods, severe weather or other circumstances outside our control. Please check your tracking information or contact us if you need assistance.
What happens if I enter the wrong address?
Contact us immediately. We may be able to update the address before dispatch, but changes cannot be guaranteed once the order has been handed to the courier.
Returns & refunds
Can I return a product?
Eligible products may be returned within 14 days of delivery if they are unused, in their original condition and returned with all packaging, labels, accessories and instructions.
Can I return an opened feeding or hygiene product?
Opened or used feeding, oral-care, personal-care and other hygiene-sensitive products cannot be returned for a change of mind.
If the product is defective, damaged or incorrectly supplied, please contact us so that we can review the issue.
What should I do if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery. Please include your order number and clear photographs of the product, packaging and shipping label.
Who pays for return delivery?
Customers are responsible for return delivery costs for change-of-mind returns. Sakumini will cover reasonable return or replacement delivery costs when an item is confirmed to be damaged, defective or incorrectly supplied.
How long does a refund take?
After your return has been received and approved, the refund is normally issued within 5–10 business days. Your bank or payment provider may take additional time to process it.
Products & care
Where can I find product dimensions and specifications?
Product dimensions, materials, capacity, pack quantity, age guidance and other available specifications are shown on the individual product page.
Are Sakumini products BPA-free?
All the Sakumini feeding products are made using BPA-free materials.
Are the colours exactly the same as shown online?
We make every effort to display colours accurately. However, colours may appear slightly different depending on lighting, photography and screen settings.