Shipping & Returns

Delivery across the UAE

We currently deliver to addresses across the United Arab Emirates.

Orders are usually prepared within 1–2 business days. Once dispatched, most orders arrive within 1–3 business days. Deliveries to remote areas may require an additional 1–2 business days.

Delivery times are estimates and may be affected by public holidays, severe weather, high-order periods or circumstances outside our control.

Delivery charges

  • Free UAE delivery on orders of AED 99 or more.
  • AED 20 delivery fee on orders below AED 99.
  • The free-delivery threshold is calculated after discounts and before delivery charges.

All prices displayed on our website include UAE VAT where applicable.

Order tracking

Once your order has been dispatched, tracking information will be sent to the email address or mobile number provided at checkout.

Please allow some time for the tracking status to become active after receiving the notification.

Delivery information

Please make sure your name, mobile number and delivery address are complete and accurate before placing your order.

If the courier cannot complete delivery because the address or contact information is incorrect, additional delivery charges may apply.

Changing or cancelling an order

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to assist, but changes or cancellations cannot be guaranteed once an order has been prepared or dispatched.

Returns

We hope you are happy with your Sakumini purchase. If you change your mind, you may request a return within 14 days of receiving your order.

To qualify for a return, the product must be:

  • Unused and in its original condition.
  • Unwashed and free from marks, damage or signs of use.
  • Returned with its original packaging, labels, accessories and instructions.
  • Accompanied by the order number or other proof of purchase.

Returns must be approved before the product is sent back to us.

Hygiene-sensitive products

For hygiene and safety reasons, opened or used feeding, oral-care, personal-care and other hygiene-sensitive products cannot be returned for a change of mind.

These restrictions do not apply when a product is defective, damaged on arrival or different from the item ordered.

Damaged, defective or incorrect items

Please inspect your order after delivery.

If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging and shipping label, where relevant.

Once reviewed, we will arrange an appropriate replacement, refund or other resolution.

Return delivery costs

For change-of-mind returns, the customer is responsible for the return delivery cost.

If the product is confirmed to be damaged, defective or incorrectly supplied, Sakumini will cover the reasonable return or replacement delivery cost.

Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, normally within 5–10 business days. Your bank or payment provider may require additional time to display the refund.

Original delivery charges are not normally refundable for change-of-mind returns.

Exchanges

Exchanges are subject to product availability. In some cases, the quickest option may be to return the original item and place a new order.

Need help?

Please contact us through our Contact Us page and include your order number so that we can assist you more quickly.

Nothing in this policy limits any rights available to customers under applicable UAE consumer protection laws.